Please check the following in vehicle.


1. OBD device physically unplugged

Suggestion: Check to ensure OBD device is plugged in, if device is unplugged, re-plug the device


2. Loose OBD Cable Connection

Suggestion: Check and/or tighten OBD cable connection.


3. OBD device power off

Suggestion: Check the red LED on OBD device after starting engine

Also check to see if there are the 3 lights on the OBD device.


4. Blown Fuse

Suggestion:  If the 3 lights do not turn on, check the fuse box to make sure the fuse for the OBD port is not blown.


5. SIM card is not properly plugged in.

Suggestion: Check that the SIM card is properly plugged into the device.


Please contact FleetUp Support at support@fleetup.com or call 855-274-2886 option 3 for more information.